1. Terms and conditions of use (last revision: July 11, 2014)
Welcome to SoundPure.com, the web-based portion of Sound Pure LLC (hereinafter referred to exclusively as "SoundPure.com"). These terms and conditions will govern your purchases made online at SoundPure.com and any of your purchases made through email, telephone, mail, in person, or any other communications with a representative of SoundPure.com. If you visit www.soundpure.com, or shop with SoundPure.com, you accept these conditions as they are today, and as they may change from time to time. Please read them carefully. In addition, when you use any current or future SoundPure.com service or visit or purchase from any business affiliated with SoundPure.com, whether or not included in the SoundPure.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
3. Electronic communications
When you visit SoundPure.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of SoundPure.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of SoundPure.com and protected by U.S. and international copyright laws. All software used on this site is the property of SoundPure.com or its software suppliers and protected by United States and international copyright laws.
5. Trademarks and other intellectual property
SoundPure.com's trademarks and trade dress may not be used in connection with any product or service that is not SoundPure.com's, nor in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits SoundPure.com. All other trademarks not owned by SoundPure.com or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SoundPure.com or its affiliates.
6. Licensing and site access
SoundPure.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SoundPure.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SoundPure.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SoundPure.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing SoundPure.com's name or trademarks without the express written consent of SoundPure.com. Any unauthorized use terminates the permission or license granted by SoundPure.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of SoundPure.com so long as the link does not portray SoundPure.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any SoundPure.com logo or other proprietary graphic or trademark as part of the link without express written permission.
7. Your account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SoundPure.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use SoundPure.com only with involvement of a parent or guardian. SoundPure.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
8. Reviews, comments and other communication
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SoundPure.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant SoundPure.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SoundPure.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SoundPure.com or its affiliates for all claims resulting from content you supply. SoundPure.com has the right but not the obligation to monitor and edit or remove any activity or content. SoundPure.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Certain sections of, or offerings from the Site may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use.
10. Third party content
Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.
11. Forms, agreements, documents
We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents. All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, currentness, accuracy, and/or appropriateness. THE DOCUMENTS ARE PROVIDED "AS IS", "AS AVAILABLE", AND WITH "ALL FAULTS", AND WE AND ANY PROVIDER OF THE DOCUMENTS DISCLAIM ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
12. Copyright complains
SoundPure.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at SoundPure.com.
13. Product descriptions and photographs
SoundPure.com and its affiliates attempt to be as accurate as possible. However, SoundPure.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SoundPure.com itself is not as described, your remedy is to return it in unused condition for a refund. SoundPure.com makes every effort to accurately represent items by photograph, but you agree that color discrepancies are typical across various computer viewing screens and printers, and that such color discrepancies are not grounds for a refund, other than those allowed by the official SoundPure.com return policy as it pertains to non-defective items.
14. Sales policy
Unless otherwise clearly noted on the specific items product page, all items listed at SoundPure.com are BRAND NEW and carry the FULL MANUFACTURER WARRANTY, which varies completely from manufacturer to manufacturer, and even from product to product. All warranty claims are between you the purchaser, and the original manufacturer of the good. Items received DOA (dead on arrival), that fail, or that are otherwise determined defective within the first thirty (30) days, may alternatively be handled through the below RETURN POLICY. Except as otherwise provided by the manufacturer warranty agreement, you are responsible for any shipping costs to and from the manufacturer for warranty repairs.
All returns and cancellations are subject to this entire agreement including the below return policy and its provisions concerning special order items.
Sound Pure requires "cleared" prepayment before any goods will leave the facility, and reserves the right to cancel any order, and return payment at any time and for any reason. Cleared prepayment includes payment by all check methods including cashier's check, money orders, personal checks, as well as bank wires, or credit card prepayment that have gone through any security steps deemed necessary by SoundPure.com to prevent and deter fraud.
15. Sales tax
SoundPure.com is required to collect sales tax only for items delivered to North Carolina addresses. If your delivery address is inside the state of North Carolina, or the item is picked up at our North Carolina address, we are required by law to charge Sales Tax. If we ship to your location outside of the state of North Carolina, we will not collect any sales tax from you.
SoundPure.com makes no claims with regard to whether you may be liable for Sales Tax in the State or Country where the product is shipped, or that you later bring it, only that SoundPure.com will NOT collect Sales Tax if shipping to a location outside of North Carolina.
For North Carolina delivery locations only, Sales Tax will be added to your product total at the time of checkout.
16. Payment policy
You represent and warrant that if you are purchasing something from us that (1) any credit information you supply is true and complete, (2) charges incurred by you will be honored by your credit card company, and (3) you will pay the charges incurred by you at the posted prices, including any applicable taxes and shipping charges. You also agree that you will be responsible for any legal and collection fees associated with any failure to pay or fraudulent representations.
17. Shipping: damaged goods, risk of loss, advance replacements
It is our recommendation that you DO NOT SIGN FOR A PACKAGE if you suspect that the contents have sustained damage, simply REFUSE these items, or require that the driver allow you to inspect the contents and approve their condition, prior to signing for any package. You can alternatively have the shipping agent provide you with a release, in writing, describing the damage that will allow you to inspect the items after the delivery has been made. While signing for a package does not necessarily eliminate your ability to make an insurance claim, it could limit the availability of such a claim, as all items are subject to the shipping contract provided by the carrier that you choose. You must RETAIN ALL ORIGINAL SHIPPING CONTAINERS AND PACKING MATERIALS, or your insurance claim will be REFUSED. You must inspect packages received immediately upon receipt, and report any damage to both SoundPure.com and the shipping carrier immediately. Any delays in reporting damage may result in refusal of your insurance claim by the shipping carrier.
All items purchased from SoundPure.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon SoundPure.com's relinquishment of the goods to the carrier of choice. Any claim against the carrier is the sole responsibility of you, the purchaser. SoundPure.com requires and places on your behalf, ample insurance for all items that it ships. If an item is lost or damaged by the carrier while under the carrier's control, Soundpure.com will make every reasonable effort on your behalf for a speedy recovery of insurance proceeds, lost items, or product replacement if so desired by you. While this policy explains SoundPure.com's efforts on your behalf, the shipping insurance claim process and any other aspect of the shipping contract is governed by the shipping contract with the individual carrier, and not by SoundPure.com.
Should a replacement be desired by you while awaiting the results of an insurance claim with the shipping carrier, and a replacement is available, the CUSTOMER WILL BE RESPONSIBLE FOR PAYMENT OF ANY ADVANCE REPLACEMENT prior to receipt of any insurance proceeds from the shipping carrier. Should SoundPure.com handle an insurance claim on behalf of you, or should the carrier send the insurance proceeds to SoundPure.com, SoundPure.com will promptly refund the money for the original purchase price, once it successfully resolves an insurance claim and receives the full insurance amount from the insurance adjustment.
18. Return policy
The following return policy shall apply to all items purchased online from SoundPure.com, or by telephone, email, or in-person contact with a Sound Pure representative.
If you object to any aspect of this return policy, or would like to request a special deviation from the policy, you must handle such request directly with a Sound Pure representative, and you MUST HAVE SPECIFIC WRITTEN APPROVAL (email is acceptable) OF ANY DEVIATION FROM THIS POLICY BY AN AGENT OF SOUNDPURE.COM BEFORE MAKING THE PURCHASE, otherwise you are bound by this return policy as it is stated here.
No refunds will be allowed for items that have been damaged, marked (superficial or otherwise), misused, are missing documentation or packaging, have been altered, modified, or tampered with, or in any other way differ from a product in mint, as-new condition.
B. Sound Pure's Try-Before-You-Buy
Sound Pure's unique Try-Before-You-Buy program enables a customer to try out products without committing to a purchase. To qualify for the program, you must contact a sales representative - online orders are not eligible for the program. The sales representative will qualify your purchase (ensure it is the right product for your needs), and ship it out to you. A credit card authorization (hold) is required, for the full amount (but is not charged). This places a temporary hold on the funds (will restrict your limit on a credit card, and reduce your available funds if a debit card), but will not hit the credit card statement. If you decide to keep it, your card will simply be charged.
If you decide to return the item, you are only responsible for paying the shipping costs (both directions). You will have 7-days from the arrival to contact your Sound Pure sales representative, otherwise, your credit card will be charged. If more time is required, you MUST call for an extension and it will often be granted. Like all returns, Try-Before-You-Buy returns must be received in as-new, showroom condition, with all inserts, packaging, and contents. Any "Try Before You Buy" marked item that is NOT returned in showroom condition, or is missing any original packaging, inserts, or materials is subject to a minimum restocking fee of 15% (additional fees will apply where damage or missing items exceed 15% of the value of the item). Sound Pure reserves the right to reject returns (no refund granted) in its sole discretion, if there is any damage or missing materials.
C. Automatic 48-Hour Approval Period
All items labeled as eligible for "Try Before You Buy" on their product page get an automatic 48-hour approval period. This is true for items purchased online, by phone, or in-store. To return an item for a full refund, you must contact Sound Pure within 48-hours of receiving the item, and receive an RA-Number from a Sound Pure representative. If more time is required for you to make a decision, you MUST call to request an extension. Buyer is responsible for the actual shipping and insurance costs both ways. All items must be returned in showroom condition with all original packaging and contents.
Any "Try Before You Buy" marked item that is NOT returned in showroom condition, or is missing any original packaging, inserts, or materials is subject to a minimum restocking fee of 15% (additional fees will apply where damage or missing items exceed 15% of the value of the item). Sound Pure reserves the right to reject returns (no refund granted) in its sole discretion, if there is any damage or missing materials.
D. 14-day Return Policy for All Other Items (Items Not Marked as eligible for "Try Before You Buy"), and for Items That are Returned after the Approval Period or after Try-Before-You-Buy window
This section of the Return Policy applies to any product that is NOT marked as "Try Before You Buy" on the product page at the time of their purchase, and any product that is held beyond the 48-hour Approval or Try-Before-You-Buy period. In such cases, these products are ONLY eligible for Exchanges (for Store Credit), or are subject for a 15% restocking fee. In any case, the intention to make the return must be made to a Sound Pure representative within 14 calendar days from the original date of delivery to the customer or a return may not be granted. Shipping costs will be deducted from any credit issued - the Customer is responsible for the shipping costs in both directions, whether or not an exchange (Store Credit), or Partial Refund (Purchase price less any applicable restocking fee) is requested.
All items returned for ANY reason, must be returned in perfect as-new cosmetic condition, with all original packaging, books, materials, etc. intact, and within 14 days of receipt of the product. Items returned must be given a return authorization (RA) number by a SoundPure.com employee, and must be amply packed and fully insured. You will be responsible for the shipping charges both ways, even if item was originally purchased under a free shipping promotion, and you will be refunded the remaining 85% balance after SoundPure.com has inspected the item and it meets the above conditions.
SoundPure.com will waive the restocking fee, but not the shipping charges, so long as the item is a regularly stocked item (not a special order), and you are willing to place the complete credit towards another purchase at SoundPure.com. The condition of the returned item must also meet the above condition to be accepted, and if you are uncertain as to whether or not an item is regularly stocked at SoundPure.com it is your responsibility to verify such information prior to placing an order.
E. Special order items
Any "special order" item will be clearly indicated by a SoundPure.com employee at the time of order or shall be clearly noted "Special Order" on the SoundPure.com website. Items labeled "Special Order" are not normally stocked by Sound Pure, and are therefore NOT RETURNABLE FOR ANY REASON, and once an order is placed these SPECIAL ORDER ITEMS ARE NOT CANCELLABLE. Special Order items may require a 20% or more non-refundable deposit at the time your order is placed. Deposits and Payments made on Special-Order items are not eligible for refunds, exchanges, or credits.
If a "Special Order" item is received by the customer with a material defect, Sound Pure will work with the client to resolve the issue with the manufacturer, and will repair or replace the item, depending on the manufacturer's decision. To the extent that the manufacturer will issue a refund to Sound Pure for the defective special-ordered product, this refund option will be made available to the customer.
F. Defective items and DOA (Dead On Arrival) items
Any "defective" item is fully refundable including any shipping costs. The customer is not responsible for shipping cost in either direction. SoundPure.com may require that the item be shipped directly to the manufacturer, or returned to SoundPure.com. Contact SoundPure.com immediately regarding any potential defect you find. You must receive an RA (Return Authorization) for any item that is returned to SoundPure.com, and shipping instructions. A full-refund or product-replacement will be issued only after the item has been verified defective. In order to qualify for a refund or replacement, the defective item must be returned to SoundPure.com in otherwise perfect mint, as-new condition, with all original packaging, books, materials, etc. intact, and within 30 days of receipt of the product.
If a replacement is available, the replacement will be shipped at no additional cost to the customer once the defective item has been returned to SoundPure.com or the product manufacturer and is verified to be in the above stated condition. Alternatively, an advance replacement may be shipped to the customer if one is available, however, the CUSTOMER WILL BE RESPONSIBLE FOR PLACING A CREDIT CARD HOLD FOR THE COST OF ANY ADVANCE REPLACEMENT. The card will not be charged for the advance replacement unless the defective unit is not returned (to SoundPure, or the product manufacturer) in the above stated condition within 30 days.